Our mission: to put people first.
Our vision: to be the law firm people trust the most.
Our client values:
1. To build trust
Our clients trust us to put their interests first. We are on their side and here to fight their corner. Clients can expect that if they are told we will do something then we will do it.
They carried on with the case even when my employers were being really difficult. They were always pushing for more and more and were always on my side. This made me feel good. I knew I could trust them.
David Monaghan
I felt they were acting in my best interests and not just trying to settle my case quickly so they could get paid.
Deborah Payne
2. To maintain a good reputation
Having a good name is important to our clients who have told us they rely on reputation when making a choice of solicitor. We set ourselves apart by being one of the few law firms that has been awarded a Lexcel Accreditation from the Law Society. This means clients can expect a great service from us.
My impression was there were a lot of cowboy firms out there so I did my homework before choosing a solicitor. I wanted to know that they had a good reputation and had held on to it for a long time. ClearLaw actually exceeded my expectations.
Rachel Watts
3. To be honest
One of the clients’ main fears when choosing a solicitor is that they will be ’fobbed-off’ or lied to. We make sure that our clients know of any developments on their case as soon as they happen, whether the news is good or bad.
My questions were always answered rather than me feeling fobbed off. I felt as though they were acting in my best interests.
I know I can rely on the information they tell me. This is really important to me.
Simon Thompson
4. To keep in touch
Our clients decide how and when they wish to be contacted about their case.
Shirley was always very respectful of me working night shifts and would always check by text if it was convenient to talk. If it wasn’t she would update me by email so I could find out where my case was up to when I got up the next day.
Rachel Watts
I was particularly impressed by how often Sam kept in touch and informed me of my claim’s progress.
JK
5. To develop relationships
Our clients like the fact that they have a personal relationship with their solicitor, that they are not just a number to us, and that we are genuinely interested. The personal touches mean a lot to our clients.
As most people do I had anxieties about speaking to solicitors but my solicitor was very calm and gentle in manner and I was made to feel at ease.
Deborah Payne
They were interested in me not just as a client but actually interested in me and my health.
Anthony Buck
I was always David to them. When Laura called me we always had a little chat before she gave me the information.
David Monaghan
6. To use plain English
We are Plain English approved, which means we communicate with our clients in a language they can understand.
It’s important to me not to have to decipher letters because they are written in too much jargon – I don’t want to have to receive a letter and then need to make a phone call to have the letter explained to me. All the letters from ClearLaw were very clear.
Rachel Watts
All the way through from the beginning to the end of my case the documents and everything else I received from ClearLaw were easy to understand.
Deborah Payne
I have been working with ClearLaw to re-word the letters they send to their clients. The objective has not been just to ‘plain English’ them but also to streamline them, to make them a little more modern, a little more human and less stiff and bureaucratic.
John Dwyer, Plain English Editor
Gold star to the Manchester firm which has just announced its commitment to plain English. Excellent... who’s next?
Tamsin Constable, Plain English Editor
